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“Marry Your Customer”– Well, sort of…
I just recently released an article, “Marry Your Customer – Creating Trusted, Loyal Relationships,” on our website, www.customerexperiencesinc.com, to share some thinking I have had for quite a while....
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A GREAT Resource for CEO’s
I wanted to let our readers know of a site that is not only stacked full of information and articles but is one that actually has some quality content. The site is CEO Refresher and it looks like a...
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Sorry for the “gap”…
Let me start by just saying the Customer Experiences Blog is BACK!! I apologize to all of you that have been religiously checking in our our blog on a regular basis, only to find not a lot of new...
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Keeping it simple…
The Wharton School of Business online newsletter, http://knowledge.wharton.upenn.edu/index.cfm, had an excellent discussion (and video interview) with Colleen Barrett, CEO of Southwest Airlines. The...
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Einstein got it right…
I don’t know how many of you enjoy reading about Einstein or not but he had a quote that hung on his door at Princeton that to me was spot on in regard to your customers and generating more revenue....
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Stay tuned for some changes…
In the upcoming days and weeks you will start to see some changes happening to the “Loyalty” Blog you are so used to seeing and reading. NO, we aren’t going away from the core concept that Customer...
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They’re all watching you…
Well, there certainly has been enough bad news for one week with the meltdown of Wall Street and international global markets. I’m sure 90% of all our readers have been affected in some adverse way by...
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Joe, way to go – you ‘da man…
I wrote an entry a little while ago referencing how parasitic the media is right now and how they are literally preying on the bad news to keep themselves alive – it sucks. I can’t say it any other...
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Seattle Executives Association
I had the opportunity to speak to a great group of small and middle market business owners and executives yesterday that were part of The Seattle Executives Association - what a great group of people!...
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EBRT embraces Social Media…
Last Wednesday I had the distinct pleasure of speaking to one of the most influential and well respected business groups in the area – Bellevue Chamber of Commerce’s EBRT (Eastside Business Roundable)....
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